Dear ONE Ecosystem members, ONE Ecosystem is now upgraded with Polygon Blockchain Layer 2 for security and better transaction speed. Here we will discuss the ONE Ecosystem account opening process with very simple and easy to understand language.
Initially ONE Ecosystem was using ETH private blockchain. But now ONE Ecosystem crypto token ONE ( OES ) is transferred to the Polygon public blockchain. You can check the OES contact address and verify the ONE Token on Polygonscan.com.
But some users are still not able to access their old OneLife account. They are facing the user doesn’t exist error while trying to login their account. This error is causing because OneCoin project is migrated to ONE Ecosystem.
Also, multiple profiles are murged to the single profile. Recently, ETH blockchain data is being transfer to the Polygon Blockchain. All IMA profiles should be deployed to the Polygon blockchain.
But People are still facing account not opening issue. So, here we will help you out from this error message issue.
ONE Ecosystem Account Opening Process
First of all, you have to find out why your account is showing error message. Just ask it from the support team. Just email to the support team regarding this. You may go for this common email for enquering about your email text.
Email To The Company
ONE Ecosystem Email
ONE Ecosystem Account Subject
Account is unaccessible
Email Text
Hello Sir/Mam
I am (………….) an IMA with username (………..),(………….). While I am trying to access my OneLife account, I am getting user doesn’t exist error message. Please look into this matter and guide me how can I access my account.
Thank You!
Name: ……………
User ID: …………..
Now your first part is done. You will get an auto email from the company immediately regarding your ticket number.
It ensure that your email is received and you will definetly get reply from the company.
Wait For Company Support Response
Auto response from system generated email will make you clear regarding your query. You will get response from the support within 2 – 3 working days. Saturday and Sunday is weekly off. So, if you are emailing to this date just wait for 2 more days.
Company Response
You may get 2 type of response from the company. It may ask you for the money or it may suggest you to reset account password with the link.
Response 1
If you email from the same email and your email is only used in your account, then you will be given a link to reset your password. And your account will be opened without any fee.
Conditions: (Account open without fee)
- You are not changing your email.
- Your Email is not used in others account in your downline or upline.
Response 2 (Account Open With 30 Euro Fee)
In second case you will get a reply like your email is used in more than one account. And you have to pay a 30 Euro fee for changing your current email accociated with your account.
In this way you will also get bitcoin address to send your 30 Euro fees.
Send Your Fee
You have to do payment on the given address and along with this attach the following documents in the reply email.
- Screenshot of the payment sent to the company.
- Address Proof like Aadhar Card.
- ID Proof Like Passport or Driving Liscense.
Wait for 2-3 Days
When you send the payment to the company and attach a photo of your ID proof and address proof along with it, your account will be opened within 2 to 3 days.
You will get an email from the company that by clicking on this link you can reset your account password. After resetting the password, you can open your account as before and you will now need to do your KYC.
DO KYC
You can use your Aadhaar card and passport or driving license to do KYC. Your KYC will also be approved within 1 to 2 days and your account will be ready to use completely.
Conclusion
So in this way you can open your account if you do not want to change email then you can open your account without money if you want to change your email then it will cost 30 euro.
I hope you have understood all the steps mentioned by us, if you still have any doubt, then you can ask by commenting.
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